PackPlate Support
Help for the PackPlate iPhone app
Bug reports, wrong menus or hours, and feature ideas are all welcome.
Common questions
Where do the menus come from?
From NC State Dining's public Menu & Nutrition Portal, checked every morning. Menus can change during the day, so the official portal is always the final word.
Where do the hours come from?
From each dining hall's page on dining.ncsu.edu, checked every morning. Holiday and break hours can change on short notice.
Why is a menu missing or out of date?
Pull down on the Menu tab to refresh. If NC State hasn't posted a menu yet, PackPlate shows the closest day it has.
How do favorites and reminders work?
Tap the star next to any food. With reminders on, PackPlate notifies you when a favorite is on the menu: 7:00 AM for breakfast, 10:00 AM for brunch, 10:30 AM for lunch and 4:00 PM for dinner.
I'm not getting reminders.
Check that reminders are on in PackPlate's Settings tab, and that notifications are allowed for PackPlate in your iPhone's Settings app. Opening PackPlate once in a while keeps reminders up to date with the newest menus.
Allergies
Allergy and diet labels come from NC State Dining and may be incomplete or wrong. Always check the official portal or ask dining staff before you eat. Don't rely on PackPlate alone.